This Refund Policy is subject to, and governed by, the MyMotoMarket Terms and Conditions. Where any discrepancy arises between the provisions of this policy and the Terms and Conditions, the Terms and Conditions shall take precedence.
The MyMotoMarket membership fee is a one-time fee that provides access to the platform and includes the cost of identity verification.
A refund of the membership fee may be requested within 48 hours of payment, provided identity verification has not commenced.
Once identity verification has commenced, the membership fee becomes non-refundable. This is because MyMotoMarket immediately incurs third-party verification costs and has begun providing the services included with membership.
Membership fees are also non-refundable where identity verification has been completed, regardless of whether the member subsequently uses the platform, creates listings, communicates with other users, purchases additional services, or decides not to proceed with using MyMotoMarket.
Listing fees are charged when a seller initiates a listing for publication on MyMotoMarket.
A refund of a listing fee may be requested before the listing is published and made visible on the platform.
Once a listing has been published, the listing fee is non-refundable, regardless of:
- Whether the item sells;
- Whether the listing is later removed by the seller;
- Whether the seller changes the asking price;
- How long the listing remains active; or
- Any change in the seller’s circumstances.
Incorrect Listing Fee Selection
Listing fees are based on the advertised asking price selected by the seller when creating the listing.
If a seller accidentally selects the incorrect fee tier they can continue to add their listing and the platform will automatically take them through the pathway to pay an additional top up fee and publish the listing.
Once a listing has been published, listing fees will generally not be adjusted or refunded unless a system error has occurred.
If a user is accidentally charged more than once for the same membership or listing, MyMotoMarket will investigate the matter and, where appropriate, refund the duplicate payment.
If a payment is successfully processed but the purchased service is not provided due to a verified technical fault on the part of MyMotoMarket, MyMotoMarket may provide a refund, credit, or re-perform the service as appropriate.
Nothing in this policy prevents MyMotoMarket from providing a full or partial refund, account credit, or other remedy at its sole discretion.
Nothing in this Refund Policy limits any rights that cannot be excluded under applicable New Zealand law.
Contact us at suppport@mymotomarket.co.nz for questions related to refunds and returns.